Our Support Channels

Upcoming Public Holiday Closure & Special Operating Hours

Student IT will be closed all day on Friday, March 29 & Sunday, March 31. Special operating hours will be in place on Monday, April 1 & Tuesday, April 2. Normal operating hours will resume ongoing from Wednesday, April 3.

Friday, March 29Saturday, March 30Sunday, March 31Monday, April 1Tuesday, April 2
Closed 11am - 5pmClosed 11am - 5pm 11am - 5pm

Visit the team at one of our help desks located around campus during our operating hours below.

Visit a desk (Baillieu) Visit a desk (ERC)

Baillieu Library (Ground) ERC Library (Level 1)
Monday - Thursday 9 AM - 6 PM 9 AM - 8 PM
Friday 9 AM - 5 PM 9 AM - 5 PM
Saturday & Sunday 11 AM - 5 PM 11 AM - 5 PM

Chat in real-time with a Student IT team member for IT assistance during our operating hours below.

Start a chat

Monday - Thursday9 AM - 7:30 PM
Friday9 AM - 6 PM
Saturday & Sunday11 AM - 5 PM

Call 13MELB, select option 1 and enter your Student ID number. Listen for the IT Support prompt to be put through to Student IT.

Make a call (in Australia)

Outside of Australia?

Call Student IT on +61 3 9035 5511 and follow the prompts for assistance.

Notify us of an issue with university systems or services, or request assistance after-hours.

Create a ticket

Looking for Staff IT support or using a University-owned device?

If you require assistance with your staff account or university-owned device, please call the Service Centre on (03) 8344 0888 for support.